Refund & Cancellation

1. Overview

2. Credit plans

Credits power VXOS agents and are consumed as soon as an agent runs. Because AI usage costs are incurred immediately:

• If you have not used any credits from a plan, you can request a full refund within 7 days of purchase.
• Once any credits from a plan have been used, that plan is not refundable, in full or in part.
• Credits that expire at the end of a plan's validity period are not refundable.
• Credits granted free of charge by VrozartX (for example, promotional or startup grants) have no cash value.

3. Operator bookings

• Cancel from your bookings page at least 24 hours before the slot starts and the payment is refunded in full automatically.
• Cancellations made less than 24 hours before the slot, or no-shows, are not refundable.
• If an operator cancels or does not attend, you receive a full refund.
• If you are unhappy with a session, write to us within 7 days. We will review it with the operator and may offer a refund or credit at our discretion.

4. Failed or duplicate payments

If money was debited but your purchase did not go through, or you were charged twice for the same order, we will refund the extra amount in full. Most failed transactions are reversed automatically by the bank or Razorpay within 5–7 working days.

5. How to request a refund

Email vx@vrozart.com from your registered email address with:

• your name and the email linked to your VXOS account;
• the invoice number or Razorpay payment ID;
• the reason for the request.

6. Timelines

We acknowledge refund requests within 2 working days. Approved refunds are issued to the original payment method within 5–7 working days. Depending on your bank or card issuer, it may take a few more days for the amount to appear in your account.

7. Service delivery

VXOS is a digital service; nothing is shipped physically. Credits are added to your account immediately after a successful payment, and booking confirmations are sent by email and shown in the app.

8. Contact